ASSESSING THE EFFECT OF CORPORATE CULTURE DIMENSIONS ON PROJECT PERFORMANCE OF ETHIOTELECOM BUSINESS SUPPORT SOLUTION PROJECT

Abstract

Telecom service providers, like ethiotelecom, were challenged due to the rapid changing and advancement of technologies. So that they implement many Information System projects to align with such rapid advancement of technology, even though most of them were failed. Many studies shows that corporate culture dimensions are one among other factors for the failure of these projects. The purpose of this study is to assess the status of corporate culture dimensions and its effect on Business Support Solution project performance at ethiotelecom. Descriptive and correlational statistical analyses were used to analyses data, present and explain the relation of those dimensions on Business Support Solution project performance. A sample size of 101 project implementation participants was used for this study and convenience sampling was used to collect data and analyses. In addition interview or related literatures used to get an in-depth understandings. The study finding indicated that Business Support Solution project implementation is influenced due to lack of project specific reward and recognition, lack of project specific training and development, delaying of effective decisions required, individuality in task implementation with in strong culture of teamwork. As a result, Business Support Solution project is delayed, over budgeted and stakeholders as well project participants were unsatisfied. Furthermore the study reveals that there is a strong positive and statistically significant linear relationship between corporate culture dimensions and Business Support Solution Project. In general, the company gives much attention to teamwork and communication rather than training, reward and effective decision makings during BSS project implementation. The researcher recommends that project managers should consider and put in place those corporate culture factors to support the success of their projects and they also have to realize them before the project is started through analyzing and identifying their effect on project performance of other related or different projects.