Practices and Challenges of Using ICT in Agro-processing Firms: The Case of Ethio Agri-CEFT Plc

Abstract

This research project aims to describe the practice and challenges of adopting information communication technology in agro-processing firms. In order to achieve the objective of this study and answer the research questions the researcher implemented mixed research approach. This descriptive and exploratory research was conducted based on the data gathered using questionnaire, observation checklist and semi-structured interview, from five different locations of Ethio Agri-CEFT plc which is a MIDROC Ethiopia investment group company participated in agro processing sector. The data collected was analyzed using descriptive method of analysis. The finding of this study revealed that practice of using ICT infrastructures mobile phone, Internet and computer for agricultural activities are indicated reluctant progress due to the network, resource, skill, electric power interruption and high service price tariff problems. Correspondingly the monopoly system of the service provider also discussed as a basic challenge on using ICT for agriculture. Based on the findings, the researcher recommends that the company should focus on continuous ICT training, updating computer and related technological equipment, adopting new ICT system from other countries experience, creating ICT based agricultural knowledge management, TQM and agricultural value chain management systems. Also, acclaim about creating awareness on agricultural information hotline SMS service.