ASSESEMENT ON CHALLENGES OF BALANCED SCORE CARD IMPLEMENTATION IN ETHIO TELECOM

Abstract

Due to the fact that BSC is a complex system of management ,it has its own challenges in measuring the efficiency of the organization from four or more perspectives ,and for widening the goal of the organization out of financial and cascade lowering of the strategic goals in order to make day to day function of every one in organization .therefore ,this study designed to asses balanced score card implementation challenges in Ethio telecom and mainly focused on the existing practice of BSC and barriers of balanced score card .The data for this research is collected through questionnaires that was distributed for 270 employees of the division and 262 were returned .The employees were selected based on stratified random sampling .The data were analyzed using the system SPSS version 20 software . The findings of the study indicated that the challenges for implementation of BSC in Ethio telecom are, there is no full support from top management , there is no education and learning at expected level, there is no IT support for BSC implantation , the employees or other concerned parties are not participating in the implementation .Finally ,the thesis concludes by proposing recommendation to the department and the company in order to use different methods in solving different challenges faced during BSC implementation such as delivering continues training to the employees and managers , supervising the implementation process ,providing clarification ,assessing achievements of lower level employees , using IT support by deploying modern system which helps BSC implementation activities like data gathering, analyzing and distribution .