OPPORTUNITY AND CHALLENGE OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN ETHIO TELECOM

Abstract

The main purpose of this research is to examine the opportunity and challenges of implementing ERP in ethio-telecom and to recommend possible solutions for the gap. The data was collected using questionnaire and semi-structured interview from a target population. From the total of 147 target population this research selected 108 sample and collected data after that analyzed by using SPSS version 20. Then the data presented using descriptive statistics with the help of frequency, tables and percentage to provide information. Mean and Standard Deviation through measure of central tendency were also used to analyze data. for the data that were collected by semi-structured interview questions and open-ended questions, interpreted it manually The result shows that network problem, limited support from vendors and lack of knowledge transfer to the internal asset from vendor were the main challenge. On the other hand the main opportunities the company get by implementing ERP includes the report generated from the system are providing more timely information to the staffs as well as for top management to made more effective decision and improves services for Human Resource (HR) clients. But commitment of top management is required to remove the existing challenge such as continuous system down, lack of support from vendors, it takes long time to recover the system down and lack of adequate training from vendors and better to have clear measurement tool to know the company is enjoyed the opportunities. The finding is also identified the above discussed challenges and opportunity for the company and suggests solutions to prepare proactively to minimize the effects of the challenges and to enjoy the opportunities.