| Abstract: | The purpose of this study was to assess an inventory management system on the case of Ethiopian Electric Utility. Inventory is a crucial part of an asset in any business firm, organization, large or small industry and public service. Because without inventory items, there is no production or service. Therefore managing the inventory is the essential part of the management part. Generally, effective inventory management is the high success of any company. So, this study concern to assess the inventory management that may be enables that the only electric supply provider company to improve the quality service rendering to its customer. The study was employed descriptive research design method. It contained a qualitative and quantities component that enables the researcher to assess the study easily. The study encompasses the main root of the company inventory management areas of departments including Addis Ababa regions finance and key customer accounts. The sampling technique method of the study was purposive targeted population method. The target of the population was 7 department 52 staff members, 8 of 52 population management staff members selected for interview and the remaining 44 members for questioners. According to the objectives of the study the key findings of the study revealed that there is a gap on purchasing department with the company central warehouse that is may be the reason of excess, idle, obsolete inventory items. There is a gap in receiving activity in the central store purchasing department that the dissimilarity of sample purchases and the receiving document lateness. There is a gap in between finance department with central store in recording and document delyance, lack of computer technology to control and manage inventory system; lack of skilled manpower; the impact of unavailability of inventory items that affect the customer service render which is the reason of waiting the customer on list to wait the material to get electric services. The researcher recommended for those problems to improve the inventory management system to serve customer with the quality service rendering activities. |
