ASSESEMENT OF ERP IMPLEMENTATION: THE CASE OF HEINEKEN BREWERIES S.C ETHIOPIA

Abstract

The purpose of this study is evaluating the success of ERP implementation in Heineken Breweries S.C. ERP plays an important role in today’s enterprise management and is beginning to be the backbone of organizations. However, its implementation is complex and risky. Research has been done for ERP implementations in numerous environments but there is a serious gap in the literature regarding implementations in the Ethiopia context. Besides, studying ERP implementation in developing countries like Ethiopia which has not had noticeable experiences would be interesting for developers, vendors, consultants and ERP user companies. In this research, the researcher had investigated ERP implementation in Heineken Ethiopia Operating companies which had implemented and used this system. The evaluation was based on CSFs (Critical Success Factor) which cited as index for success of ERP implementation in others researches. The study found that CSFs has significant relationship with successful ERP implementation at Heineken Ethiopia operating company. That indicates Heineken has implemented the ERP system successfully and smoothly. The study also shows all six CSFs are the most important to success of the ERP implementation at Heineken: top management support, project team competency, user training and education, interdepartmental communication, Business Process Reengineering and Consultant Involvement. The researcher recommended for other beer organizations to consider the Six Critical Success Factors while implementing ERP system. Furthermore, practical implications to Heineken Ethiopia operating companies, other organizations and future studies were highlighted.