Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/2597
Title: | An Assessment of Conflict Management Practice at St. Mary’s University |
Authors: | Bazezew, Maru |
Keywords: | Conflict Management Practice, St. Mary’s University |
Issue Date: | Jul-2014 |
Publisher: | St. Mary's University |
Abstract: | The purpose of this research is to assess conflict management practice of St.
Mary’s University. In order to conduct the study the researcher used simple
random and judgmental sampling technique for selecting 184 employees and
the management, the faculty heads and members of the discipline committee
respectively. Questionnaire and interview were used as methods of data
collection and the reviews of the revised discipline manual, documents of exit
interview and decisions of the discipline committee as a secondary data. The
study used descriptive research design for the purpose of analyzing and
interpreting the data. As a result, the major findings of the research are as
follows, the dominant type of conflict that prevail at SMU is job related
conflict and the main source of work related conflict at SMU is shortage of
resources. The major conflict management style used by SMU is
compromising and the frequently used alternative conflict management
system is using disciplinary committee. The commitment of the top
management in resolving or managing workplace conflict is average or
moderate. In order to manage conflict properly, the management should be
equipped with techniques or styles of conflict management besides that the
management must encourage optimal resource utilization to the extent
possible in order to avoid work related conflicts. |
URI: | http://hdl.handle.net/123456789/2597 |
Appears in Collections: | The 8th Student Research Forum
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