FACTORS OF JOB SATISFACTION AFFECT IN ETHIOPIAN ELECTRIC UTILITY (EEU). (A CASE OF HEAD OFFICE)

Abstract

This study focuses on factors affect job satisfaction in Ethiopian Electric utility (EEU) in line with Herzberg’s hygiene factor theory. The purpose of this study is to assess the job satisfaction employees of EEU employees and to forward comments for corrective actions. Energy sector is basic thing for economic growth and to boost the business sectors. When employees are dissatisfied service provision becomes poor and poor, customer’s disputes increase, and material or equipment of the company starts to be misused. The basic question to conduct this research was to assess .How employees of EEU are satisfied with their job; determine the major factors that lead to employee’s job satisfaction or dissatisfaction; to investigate to what extent the employees of EEU affect the employees’ job satisfaction whit the factors like: Company policies, procedure, and administration, Working condition, Supervision, Work status, Salary Job security, and Interpersonal relation in general concerning the (Hygiene factors). To determine the perception of employees on the hygiene factors as satisfiers; to explore what strategies /policies are implemented by the company to enhance employee’s job satisfaction? The research has been designed as a case study. Both primary and secondary data were used in the research. A survey questioners and interview for non-managerial and senior managers respectively was held. Polite test for respondents were took in to account. Data organized by applying with five point Likert scale was a main tool for gathering primary data about effect of employees’ job satisfaction on factors affect job satisfaction considering to hygiene factors. A total of 112 participants in the Head office were involved in the study. These participants were selected using simple random sampling method for workers and all senior managements’ of the company. The findings of this study indicated that respondents have low satisfaction level with respect to their job; the result also indicates that the employees are not satisfied with their job. In general the finding shows that employees are not satisfied with factors of job satisfaction considered for this study. I recommend to the management of the company that as far as the finding shows employees are not satisfied ,the management of the company has to correct , they have to implement quality management system, they have to have clear and unbiased communication system ,working conditions has to improve office ,facilities, supervision mechanisms has to totally improved. Salary must be reasonable and as per they chive and produce and cost of living, transportation, and others accommodation has to take in to account.