| Abstract: | Human beings interact in many different ways. Service selling and buying is the major one and this interaction can be implemented through governmental or non-governmental organizations and other places like market etc. During this interaction, ethics is essential because it guides and evaluates moral standards and overall thresholds of behavior in fruitful social interactions in all spheres of human activity. However, many companies are in the midst of the risk of unethical actions. In particular, sensitive companies like financial institutions sensitive which highly attached with cash transaction are expected to give utmost attention to ethical standards in their operations and services. OCSSCO is one of the financial institutions giving service on credit and saving. It also suffers from these unethical acts and problems. Using the probabilistic sampling method 230 officials, employee and customers were selected and using survey method, data were collected and analyzed. The main causes of this problem are the company has not yet formulated ethical code, and has not installed a system of collecting suggestion from the customers. There is no incentive practice and way of taking action on unethical action committed in the organization. The effects of these problems are implied through economic, social and political problems. Therefore, the Company should install its ethical code of conducts by cooperating with different stakeholders and implement reforms on their way of acting. |
