ASSESSMENT OF TRAINING PRACTICES IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA

Abstract

This research was an attempt to assess and investigate the current training and development practice of Commercial bank of Ethiopia. The method used for this study was quantitative research methods. Primary as well as secondary source of information was used in gathering information. Questioners and interview were conducted in data collection. Employees, branch managers, supervisors and HRD personnel were participated in the study as source of information the data collected from these sources was analyzed using descriptive statistics. This study tried to see the process of training program (Training Need Assessment, training design and development, Delivery, and evaluation of trainings) .It also tried to see the impact of supportive environment (supervisors support, availability of feedback, peers support) on effective execution of the program. Here the information gathered from the data was compared with related prior literatures. The final result of the study shows that training need assessment conducted for training program of CBE is in adequate. The study also revealed that periodic training evaluation and follow-ups is not conducted. The involvement of supervisors and managers in the process of training program is found minimal. The study conclude that designing and developing training programs without knowing the exact training needs might be a problem and leads to inefficiency. In addition, lack regular and proper follow-ups and evaluations of the program show the weakness of the program. Training Need Assessment is a prerequisite for effective training program as a result, it must be conducted carefully. Training follow-up and evaluation at each step of the process and the end result of the training program must be conducted in the organization under the study. Details could be found in the main body of the study.