AN ASSESSMENT OF SUCCESS AND FAILURE FACTORS OF PROJECT: A CASE ON INFORMATION NETWORK SECURITY AGENCY

Abstract

This study is about assessing factors which are critical to project success and factors which will contribute to project failure in Information Network Security Agency (INSA). It is a descriptive research. The target population of the study was the project managers of the case company. The total projects of the Agency was around one hundred twenty five (125), the researcher uses ninety six(96) projects which covers 76.8% of the total projects at 95% confidence level. The response rate is 97.92%. In order to gather the primary data, self administered questionnaire and focus group discussion are employed, and after collecting adequate and enough data tabulation methods are used for analysis propose and in order to generate these categorized data statistical package for social science (SPSS) IBM version 20 was used. Major findings of the study revealed that there is poor communication and coordination with customers and other stakeholders; limitations on quality planning; control and assurance; limitations on risk and human resource management; absences of domain experts and well defined project acceptance criterion. Because of these factors majority of the projects are not successfully delivered as per project success criteria. The critical success factors for the Agency projects are hard working and competent staff, and top management support. Based on those major findings and the conclusions some recommendations are given which can enable the Agency to transformation to be effective and efficient in successfully deliver its projects.