ASSESSMENT OF QUALITY MANAGEMENT PRACTICE ON ORGANIZATIONAL PERFORMANCE IN THREE SELECTED ENGINEERING CONSULTING COMPANIES IN ADDIS ABABA

Abstract

Quality Management System is system is a management technique used to communicate to employees what is required to produce the desired quality of products and services and to influence employee actions to complete tasks according to the quality specifications. Quality Management ensures that an organization, product of service is consistent. Quality planning, quality control, quality assurance and quality improvement are its main components. Therefore, implementing quality management system on the selected or other consulting firms will have a great role in improving the organizational performance and overall the construction output. This study Assesses Quality Management Practice on organizational performance in selected Engineering consulting companies. The study uses both primary and secondary data. For the secondary data the study employed both qualitative and quantitative approach in order to meet the objective of the study. Then data was collected through questionnaire and analyzed using SPSS version. Semi-structured interview were also used to gather information from the managers of the companies. Moreover clients’ view in the selected companies was also seen. Based on the findings all of the three consulting firms are practicing Quality Management System and are also being awarded with ES ISO 9001:2008 certifications. The result shows that the practice has made their job flexible, there are regular training and the training has a positive effect in their work and there is continues improvement in the organization due to the application of Quality Management System. In addition to this the practice has improved their overall organizational performance in terms of client satisfaction and gaining more project. However, the result shows some weaknesses like; recognition of employee suggestion by the management and involvement of employees in decision making and management commitment. Therefore, the three engineering consulting firms should give due attention for these problems and implement effective QMS practice.