ANALYSIS OF KEY SUCCESS AND FAILURE FACTORS FOR BALANCED SCORECARD /BSC/ IMPLEMENTATION AT FEDERAL MINISTRY OF WATER, IRRIGATION AND ENERGY

Abstract

This research was intended- to analyze key successes and failure factors of the implementation processes of BSC: -for improvement of strategic planning & performance measurement at Federal Ministry of Water, Irrigation and Energy and three of randomly selected affiliate organizations that implemented BSC. Qualitative and quantitative data were collected from the target population employing purposive and random sampling technique respectively. The collected data was processed and presented using tables and figures and analysis was made using descriptive statistics. The identified key success factors were; provision of training for awareness creation, employee’s involvement in cascading activities, availability of documents related to BSC implementation and good work environment where by managers at all level work in collaboration with employees. On the other hand, this study revealed that the key failure factors that affect implementation of BSC were lack of proper understanding by the employees as a result of nonexistence of refreshment training, lack of positive attitude and passive resistance observed on employees. Therefore, To assure the continuation of positive outcomes achieved as a result of BSC implementation all concerned bodies should work in collaboration to create understanding of how important management tool BSC is for the organization to reach its goals. In order to recognize implementation of BSC for improvement of strategic planning & performance measurement in the sector made smooth transformation of the above mentioned challenges into accomplishment and additional ability of the organizations.