EMPLOYEE PERCEPTION TOWARDS PENSION SCHEME IN ETHIOPIA: INCASE OF PRIVATE BANKS IN ADDIS ABABA

Abstract

This study tried to study the perception of private organization employees towards pension scheme in the case of private banks in Addis Ababa. The researcher has used self-administered questionnaire to collect data and since the study focuses on private sector pension scheme and target population selected is private banks in Addis Abba, the study focused on the employee of private banks in Addis Ababa. Total sample sizes of 160 respondents were used to carry out this study through self-administered questionnaire. The study findings indicated that majority of the employee perceived pension scheme benefit moderate and the rest perceived it low to very low. Majority of the respondents believed that the contribution that is made by the employer for the pension is not satisfactory and need for revision of the percentage contribution by the employer should be done. In addition to this many of the employees agreed that the service provision y the Private Organization Employee Social Security Agency is not adequate. The need for improvement in the service provision by the Private Organization Employees Social Security Agency is required in the areas of providing training for its employees, awareness creation activity on the services provided by the organization and using advanced Information Technology is required. The reason is as long as the agency should provide the service to the service users, it should have to be supported by adequate capacity and system which the work requires. In order to achieve the and provide a good service the Private Organization Employee Social Security Agency needs to evaluate the proclamation that is currently available in line with the country’s economic situation and should asses and evaluate the business processes that is available to service its customers if it is serving the objective of the organization. The assessment should be made based on involvement of the users of the service in order to get effective and measurable results.