PERFORMANCE MANAGEMENT SYSTEM AND ITS EFFECTIVENES S IN ORGANIZATIONS : A case study on John Snow Inc, Integrated Family Health Program JSI/IFHP

Abstract

The research examines in a form of a case study on an NGO, JSI/IFHP, whether elements of Performance Management System (PMS) are practiced in the organization and their overall effectiveness in shaping employee productivity and motivation towards desired positive outcome. The findings from a field survey, staff focus group interviews and document review complements preliminary assessment of existence of a performance evaluation process that lacks some essential elements of a complete PMS. In addition, the findings also indicated that adherence to predesigned procedural steps is more commonly encouraged in the organization than making efforts to focus on improving employee satisfaction and motivation in various ways in order to enhance productivity. Required efforts to step up on recognition of the human side of managing performance, design of a formal performance management policy and orientation and training to staff members involved in direct tasks of performance evaluation are some of the vital recommendations made in this research directed to the JSI/IFHP management.