INTERNAL SUPPLY CHAIN PERFORMANCE ANALYSIS OF ETHIO TELECOM

Abstract

The purpose of the paper is to analyze the internal supply chain performance of ethio telecom, with specific reference of the supply chain operation reference model. Quantitative, survey based research was carried out with in supply chain department of Ethio telecom. In addition the study was dedicated to look over the relationship between plan, source and deliver with the overall performance of the company. Empirical results indicate a strong and positive statistical relationship between supply chain performance and three processes of SCOR model. The study indicates unsatisfactory internal supply chain performance of ethio telecom. Finally the researcher suggest ethio telecom to owe standardized framework to measure its supply chain performance and the researcher developed the framework presented herein, in hopes that it would stimulate more interest in this important area.