http://hdl.handle.net/123456789/2507 2026-04-06T04:48:53Z http://hdl.handle.net/123456789/2518 Title: MONITORING AND EVALUATION OF CORHA-BASED NGOS IMPLEMENTING SEXUAL AND REPRODUCTIVE HEALTH PROJECTS IN ADDIS ABABA: PRACTICES AND CHALLENGES Authors: Birhanu, Tewodros Abstract: Projects of organization mostly failed to attain their objectives because of inadequate and weak monitoring and evaluation (M & E) practices. Conducting project M & E requires well qualified staff with sound knowledge and expertise in the area. Besides, this organization needs to have good infrastructure for conducting it, as project M & E is so critical to the success of the project. There are many reasons why a project fails and understanding them will give us insights on how to avoid future failure. The following research questions were raised and addressed in this paper. How effectively has been the M & E process done on RH/FP projects implemented by CORHA-based NAGOS? What are the challenges they have faced in M & E of their projects? How organizations are collecting, organizing, analyzing and interpreting data generating from the projects? What are the major factors that affect M & E of the project? In line with this, the study used both qualitative and quantitative research methods. Primary data were also collected through interviews using interview guide/protocol and structured questionnaires from selected CORHA member NGOS as well as from CORHA. From data analysis, summary of findings conclusion and recommendation were made. Findings suggest that there exist problems related to lack of expertise, in adequate management information system (MIS) and lack of baseline data. Based on these findings, solutions were recommended to concerned stakeholders. 2011-08-01T00:00:00Z http://hdl.handle.net/123456789/2516 Title: ASSESSMENT OF LEADERSHIP PRACTICES AND PROBLEMS IN ST. MARY’S UNIVERSITY COLLEGE IN ADDIS ABABA Authors: Solomon, Helene Abstract: The successful organization has one major attribute that sets it apart from unsuccessful organization, dynamic and effective leadership. The purpose of this study was to identify the leadership styles the organization uses, the major actions the organization takes in order to satisfy employees’ needs, to identify the kind of relationships the employees of SMUC have with their leaders, to identify the major problems which affect leadership practice in SMUC and to determine how leaders try to raise high moral and ethical standards among its employees. The methodologies followed in this study were descriptive survey. The sampling method used was stratified random sampling and after that simple random sampling method was used. In order to get sufficient and relevant information for the study both primary and secondary data were used. Questionnaire and interview guide/protocol were the data collection instruments used in the survey. The questionnaires were distributed to the sample employees and structured interviews were held with the sampled officials of SMUC. The data were uniquely and curiously filtered using statistical methods. The complete questionnaires were treated by descriptive statistics such as frequencies, percentages, and mean as measure of central tendency were methods of data analysis while the interviews were categorized by relevant themes and analyzed accordingly. Some of the conclusions were: subordinates at different levels of the Organization don’t give equal and fair treatment, most of the leaders in SMUC don’t try much to raise high moral and ethical standards among employees, most of the leaders at different levels of the Institute don’t take ideas whenever there is a problem in job, the majority of the respondents disagree with idea of being highly interested in their job. The recommendation given was leaders should try to raise high moral and ethical standards so that all employees can do their job ethically and by moral. The leaders should also try to give fair and equal treatments to all their subordinates, and should try to getting ideas and opinions of their subordinates in that the subordinates see things from different angles so that they might give an idea which help them to solve the problem. The leaders should try to understand their subordinates’ interest because this is very important for the success of the Institution and to maximize their subordinates’ degree of interest. Generally, it is suggested that the leaders in the University College should be a guide for their followers in motivating the employees and in fulfilling their basic needs at different levels. 2011-08-01T00:00:00Z http://hdl.handle.net/123456789/2514 Title: ASSESSMENT OF SERVICE RECOVERY PRACTICES IN THE ETHIOPIAN AIRLINES, ADDIS ABABA Authors: Abebe, Genet Abstract: This study tried to look into the service recovery practices which had been observed at the Head Quarter of Bole International Airport in Addis Ababa from January 2010 to June 2011. One of the major functions of a service giving organization is service recovery practice. It is becoming a source of competitive advantage in the airline industry. Airlines, which are effective in handling customer complaints and recover their service failure will be the most desirable in the airline industry and enjoyed by several advantages that originated as a result of delivering best service recovery practice. To this end, airlines need to have a well organized service recovery strategy to satisfy their customers and to be profitable out of the global competitive environment. Even though the Ethiopian Airlines is one of the known airlines in the airline industry because of its safety record, there are some customer complaints in its service recovery practice. Among those customers’ complaints, delay flight or cancelled flight management, denied boarding compensation, misconnecting flights and incidental payment for lost or left behind baggage are some of them. The goal of service recovery is to identify customers with issues and then to address those issues to the customers' satisfaction to promote customer retention. However, service recovery doesn't just happen. It is a systematic business process that must be designed properly and implemented in an airline may result in effective service recovery practice. Even though the Ethiopian Airlines has service recovery package of programs, there is a gap between its strategy and performance in Addis Ababa. The Ethiopian Airlines is one of the known Airlines in the airline industry and it has a good service recovery strategy. However, there are some customer complaints in its service recovery practice. Deviation such as delay without notification, loss of baggage and lack of proper handling to unsatisfied customers had been the scenarios which initiated this research. The method of research that was used in this study is descriptive survey research method using convenient sampling technique in order to gather pertinent data from passengers who had consumed the service. In addition to the passengers, two station mangers were interviewed using interview guide/protocol as research instrument. In this study, the student researcher managed to collect both primary and secondary data from the respective sources. Quantitative and qualitative data analysis techniques were also used to summarize the data in this study. There were 160 participants in the final sample for this study; all the respondents were traveled by Ethiopian Airlines. Among the total respondents, 151(94%) experienced a service failure. A total of 98(61%) of the respondent customers did not present their complaints about the service failure which they had experienced. Seventy-three (46%) of the respondents had an experience of traveling with other airlines while the remaining 87(54%) had no experience of other airlines. A total of 82(51%) of the respondents who had had other airline experience believed that the Ethiopian Airlines had got an effective and unique service recovery practice different from its competitors, while the remaining 78(49%) didn’t have such a belief. The Ethiopian Airlines is a huge Airline which is in need of well organized customer service that can fill the gap between its image in the mind of outsiders and those who experienced the service. Besides, there are unused capacities such as financial strength and physical facilities that could be utilized to build a well organized service recovery practice. 2011-08-01T00:00:00Z http://hdl.handle.net/123456789/2513 Title: THE INTERNATIONAL CRIMINAL COURT AND PURSUIT OF LEGAL JUSTICE: PROBLEMATIZING COMPLEMENTARITY Authors: Solomon, Eden Abstract: The study tried to analyze the challenges and limitations that the International Criminal Court has faced because of different legal, factual and other restrictions obstructing it from pursuing its aim of meeting the highest legal standards of independence, effectiveness and fairness expected by the International Community and as a result to bring about legal justice. The International Criminal Court (ICC) exercises its authority on crimes under its jurisdiction, as a means of last resort, after all the available judiciary remedies in the national jurisdiction failed. It is when national courts prove “unwilling” or “unable” to investigate or prosecute the defendant, that the ICC can require the national government to surrender the targeted perpetrator to the Court. At this juncture, the principle of complementarity which rests on two basic pillars, namely, safeguarding respect for the primary jurisdiction of states, and efficiency and effectiveness to put an end to impunity comes in to play. However, the International Community’s decision to incorporate the complementarity principle in the preamble of its final draft statute was intended to provide plausible compromise between national sovereignty and the court’s jurisdiction. The complementarity appears as a mechanism devised to maintain the balance and shape the Court’s operational dynamics. The ICC, on the other hand, teeters between values of sovereignty and internationalism. As the international criminal institution and national courts have concurrent jurisdiction over the most serious international crimes, there inevitably will be conflicts between the two jurisdictions. Consequently, the principle of complementarity, at the same time, creates a curious pair of conflicting forces and hence a dilemma for the Court itself. One perspective to these conflicting forces stresses that the ICC limits itself in exercising jurisdiction without the consent of a sovereign government that could otherwise exercise jurisdiction on its own. Accordingly, the court seeking to exercise jurisdiction in a hostile way: trying to exercise jurisdiction against states actually trying to conduct their own proceedings is seen to have proved very far from reality. If anything in the ICC’s cases, states evidence no intention of trying certain crimes even mock proceedings for the purpose of holding off ICC jurisdiction. Thus, there is a paradox between the creation of the ICC’s exercise of sovereignty and that of the nations. The study documents that ICC has had subject matter jurisdiction and admissibility regime which is restricted by the preconditions set on its exercise of temporal jurisdiction. The objectives of the Principle of Complementarity are to serve as complementary to the national criminal jurisdictions of the states in the world. The Complementarity Principle also appears as a mechanism devised to maintain the balance and shape the Court’s operational dynamics. However, this Principle has impact on the states’ sovereignty in that the ICC encroaches upon their sovereignty. Thus, the ICC has been challenged by lack of support and cooperation for effective enforcement of its decisions and legitimacy on the part of the states which emanate from the gaps and challenges of the Principle of Complementarity as well as from the Court’s political nature. These may, in turn, affect justice and rule of law at international level. It can be concluded that the ICC has jurisdiction limitations and challenges to effectively enforce its decisions and legitimacy – ‘toothless Court’. Therefore, comprehensive jurisdiction measures such as the practices of diplomatic cooperation of the states as a golden thread that underlies the Rome Statue using possible and plausible should be taken, and the Court should also be assessed in-depth based on different international criminal cases in different socio-cultural, economic and political contests from all corners of the world. 2011-08-01T00:00:00Z