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Browsing by Author KASSAHUN, MESFIN

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Issue DateTitleAuthor(s)
Feb-2013ASSESSEMENT OF SERVICE QUALITY AND ITS EFFECT ON CUSTOMER SATISFACTION AT YETEBABERUT BEHERAWI PETROLUM S.C. (YBP)KASSAHUN, MESFIN
Jun-2015THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)KASSAHUN, MESFIN