| Issue Date | Title | Author(s) |
| Jun-2017 | ASSEMENT OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN ETHIO TELECOM | WORKU, BETELHEM |
| Feb-2018 | ASSESMENT OF CUSTOMER SATISFACTION WITH RESPECT TO SERVICE DELIVERY ON SELECTED ABYSSINIA BANK BRANCHES IN ADDIS ABABA | Sintayehu, Girum |
| Dec-2014 | ASSESMENT OF SERVICE QUALITY: A CASE STUDY OF ADDIS INTERNATIONAL BANK S.C. | KETEMA,TESFALEM |
| Dec-2016 | Assessing the effect of Core Banking and Service Quality on Customer Satisfaction in Commercial Bank of Ethiopia: (A Study on Selected Branchesof AddisAbaba District) | TILAHUN, ESKINDER |
| Mar-2014 | ASSESSING THE EFFECT OF SERVICE QUALITY FACTORS ON BROADBAND INTERNET CUSTOMERS SATISFACTION IN ADDIS ABABA, THE CASE OF ETHIO TELECOM | HAILU,THOMAS |
| Jun-2017 | Assessment of Customer Satisfaction and Service Quality in KIFIYA FINANCIAL TECHNOLOGY P.L.C. A Case study of three selected branches | Zeleke, Fikadu |
| Dec-2016 | ASSESSMENT OF FACTORS AFFECTING CUSTOMER SATISFACTION ON THE MOBILE SERVICE OF ETHIO TELECOM | Tilahun, Melaku |
| Jan-2016 | ASSESSMENT OF QUALITY OF TAXPAYER SERVICE IN WESTERN ADDIS ABABA TAXPAYER BRANCH OF ETHIOPIAN REVENUE AND CUSTOMS AUTHORITY | CHULLE, ALI EDRIS |
| Jun-2017 | ASSESSMENT OF SERVICE QUALITY AND ITS IMPACT ON CUSTOMER SATISFACTION: THE CASE OF OROMIA INSURANCE S.C. | GEBREMESKEL, HELEN |
| Nov-2016 | THE EFFECT OF AUTOMATIC TELLER MACHINE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION AT SELECTED ABYSSINIA BANK BRANCHES IN ADDIS ABABA | KENDIE, ELISABET |
| Jun-2019 | THE EFFECT OF CONTACT CENTER ON CUSTOMER SATISFACTION: THE CASE OF ETHIO TELECOM CONTACT CENTER | AMAN, ALFIA |
| Jun-2016 | THE EFFECT OF E-BANKING SERVICE ON CUSTOMER SATISFACTION: THE CASE OF SELECTED COMMERCIAL BANKS IN ADDIS ABABA | TILAHUN, ERMIAS |
| Jun-2017 | The Effect of E-Banking Service Quality on Customer Satisfaction in The Banking Sector of Ethiopia (case study: Five Selected Grade Four Branch Customers of CBE) | Asfaw, Fikerselassie |
| Jan-2016 | THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE CASE COMMERCIAL BANK OF ETHIOPIA ADDIS ABABA BRANCH | MAMO, ALEM |
| Jun-2016 | THE EFFECT OF SERVICE QUALITY ON CUSTOMER’S SATISFACTION IN THE CASE OF CBE NORTH ADDIS DISTRICT CITY BRANCHES | MENDAYE, MILLION |
| Dec-2016 | THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE CASE OF ZAF PHARMACEUTICAL ADDIS ABABA, ETHIOPIA | TESFAYE, REDEAT |
| 2014 | THE PERCEIVED SERVICE QUALITY AND CUSTOMER SATISFACTION AT NIB INTERNATIONAL BANK | MOGES,BEWOKET |
| May-2017 | SERVICE QUALITY AND CUSTOMER SATISFACTION (THE CASE OF COOPERATIVE BANK OF OROMIA) | DEGEFA, DAWIT |
| Jan-2018 | SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA | TETEMA, MESKELE |
